Congstar doesn’t accept IBAN

sebipayne · 5. März 2018

Hi,

I’m trying to order a tariff, however the website doesn’t accept my IBAN number: “Dies ist keine gültige IBAN”. If I check my IBAN on other sites, all of them says it’s correct.
I’ve just opened my Bank account at N26. I didn’t receive my debit card yet, however I’ve already deposited some money into my account.
Can you help me what’s the problem?

Thanks.

Laura P. · 5. März 2018

Hello sebipayne,

I am sorry that it does not work. Unfourtenately I cannot help you here in the forum. Please contact our customer support, they can order the desired tariff for you. You can call the hotline under 0221 79 700 700 or use our Support Chat.

Kind regards,
Laura.

schlingo · 5. März 2018

Zitat von sebipayne

Can you help me what’s the problem?

Hi

in addition to @Laura P. just a suggestion: is that a German bank, that is does the IBAN begin with DE? As far as I know only German banks are allowed.

HTH
Regards Ingo

sebipayne · 5. März 2018

Zitat von schlingo

Hi

in addition to @Laura P. just a suggestion: is that a German bank, that is does the IBAN begin with DE? As far as I know only German banks are allowed.

HTH
Regards Ingo

Yes, the IBAN begins with DE. Bank: N26. I’ve seen some similar problems in this forum searching for N26, but I don’t know if it’s a Bank specific problem or not. All other websites says my IBAN is correct in Germany.

Laura P. · 5. März 2018

Hello sebipayne, hello schlingo,

I looked it up before posting, N26 is a german bank and has only DE-IBANs. It is a bank specific problem with the N26 bank.

Kind regards,
Laura.

Christian · 2. April 2018

Hello sebipayne,

did our colleagues from hotline or chat help you? Please leave a feedback at the forum.

Kindest regards

Mark

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