ENGLISH HELP! LOST SIM CARD - NEED NEW (HOMESPOT)

snoopydoopy · 29. April 2019

Hi i tried to call many times but unfortunately my english is awful and no one speaks english.
I ordered my homespot sim card but lost it today too: the lady said she won't charge me and she'll send another but i have no confirmation by email.
Customer number: *delete*
Please call me on *delete* urgently and send another pls to my work!
Thx

Max S. · 30. April 2019

Good morning @snoopydoopy,

your new SIM card was already ordered for you last night by your colleague on our hotline. Today your SIM card will be shipped to the delivery address given by phone. You will automatically receive an e-mail confirmation during the day as soon as we receive confirmation that your SIM card is on its way.

Shipping usually takes 1-2 days by letter.

Regards Max

snoopydoopy · 5. Mai 2019

Hi Max - can someone please call me on my phone! You have sent it to the wrong!!! address.
My german colleague at work told you and no is listening..
i have just paid 70+ euros and im getting an awful service..
PLEASE SEND IT AGAIN TO THE CORRECT ADDRESS
TO GET THE ADDRESS CALL ME ON *delete*

snoopydoopy · 6. Mai 2019

ITS OK FOUND IT.. ANOTHER COMPANY JUST FOUND IT AND DELIVERD IT 5MINS
AGO. EVERYTHING IS FINE. YOU CAN IGNORE THE ABOVE!
no need to send sim card! thanks.
keine problem/alles gut!

Anja · 6. Mai 2019

Hey snoopydoopy,

OKAY! GLAD YOU GOT YOUR CARD !

Best regards

Bea

snoopydoopy · 28. Mai 2019

Hi Bea - I have been charged for April and you have taken it from my account when my sim cards were not delivered and received until May 6th.
Hence you have sent me this bill; I request that you refund the amount - it is not right that you are charging me for a period where I had no sim card provided due to issues with yourselves and DHL.. and you should only be charging me from 6th May:
Hence my bill of 31.5 euros should be refunded immediately!
as below:

Einmalentgelte und Vergünstigungen auf EinmalentgelteBereitstellungspreis congstar Homespot 200 flex 25,21008 19Zwischensumme 25,21008Monatsentgelte und Vergünstigungen auf MonatsentgelteGrundpreis congstar Homespot 200 flex (26.04.2019 - 30.04.2019) 7,70308 1945 EUR statt 55 EUR / Monat (26.04.2019 - 30.04.2019) -1,40056 19Zwischensumme 6,30252Summe Vertrag 317031193 (exkl. MwSt) 31,51260

Again I did not have my initial sim card and activate it until 6th may - so I do not know why I am being charged for april for no receipt and no service?
You can email me in English please! Thanks. N

snoopydoopy · 28. Mai 2019

Zitat von snoopydoopy

Hi Bea - I have been charged for April and you have taken it from my account when my sim cards were not delivered and received until May 6th.
Hence you have sent me this bill; I request that you refund the amount - it is not right that you are charging me for a period where I had no sim card provided due to issues with yourselves and DHL.. and you should only be charging me from 6th May:
Hence my bill of 31.5 euros should be refunded immediately!
as below:

Einmalentgelte und Vergünstigungen auf EinmalentgelteBereitstellungspreis congstar Homespot 200 flex 25,21008 19Zwischensumme 25,21008Monatsentgelte und Vergünstigungen auf MonatsentgelteGrundpreis congstar Homespot 200 flex (26.04.2019 - 30.04.2019) 7,70308 1945 EUR statt 55 EUR / Monat (26.04.2019 - 30.04.2019) -1,40056 19Zwischensumme 6,30252Summe Vertrag 317031193 (exkl. MwSt) 31,51260

Again I did not have my initial sim card and activate it until 6th may - so I do not know why I am being charged for april for no receipt and no service?
You can email me in English please! Thanks. N

Alles anzeigen

Actually its 37.5euros to refund not 31.5: 'Gesamtsumme Leistungen congstar (exkl. MwSt) 31,51260Seite+ Mehrwertsteuer 19% auf 31,51260 EUR 5,987391 von 2Gesamtbetrag (inkl. MwSt)37,50 EUR' Hence if you can refund this please

Linda · 29. Mai 2019

Hi @snoopydoopy

I have refunded 7,50 Euros for the month of april. The 30 Euros are the "Bereitstellungspreis" which only needs to be paid once and is separate from the monthly payment.
The monthly payment had been reduced to 7,50 Euro since the SIM-card should've arrived on the 26th of april, so in april you were only charged for 4 days. The sum will be subtracted from your next monthly bill.
I hope that clears things up

Kind regards
Linda

snoopydoopy · 5. Juni 2019

Hi Linda and all;
I have filled your online form for immediate cancellation as I have moved country, but I was on a monthly contract also.
Hence could you actually stop and refund from may 15 2019 when i left.
I have sent you my flight ticket in the form and details.
and my number is: *delete*
Please confirm to my email address; as I am not always on this forum.
Thanks - this is in addition to the above refund.
Nas
--

Hallo Linda und alle anderen;

Ich habe dein Online-Formular zur sofortigen Kündigung ausgefüllt, da ich ins andere Land gezogen bin, aber ich war auch auf einem Monatsvertrag.

Folglich könntest du wirklich stoppen und zurückerstatten von 15. Mai 2019, als ich ging.

Ich habe Ihnen mein Flugticket in Form und Details geschickt.

und meine Nummer ist: *entfernt*

Bitte bestätige an meine E-Mail-Adresse, da ich nicht immer in diesem Forum bin.

Danke - das ist zusätzlich zur oben genannten Rückerstattung.

Nas

--

Übersetzt mit http://www.DeepL.com/Translator

Linda · 5. Juni 2019

Hi @snoopydoopy,

I'm afraid a flight ticket is not sufficient as confirmation for your move to another country. We need an official form, either from your new country which confirms your new address, or from a german office that states your notice of departure.

Greets Linda

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